Can the moats of platform enterprises be deconstructed using first principles?
Sure, this topic is most interesting when discussed in plain language.
Let's simplify these terms:
- Platform Company: Imagine a farmers' market. The market itself doesn't grow or sell vegetables; it simply provides a venue for vendors and buyers to trade. Taobao, Meituan, Didi, and Douyin are all examples of such "markets."
- Moat: It's like the river outside your castle, making it hard for others to attack. In business, it refers to a unique advantage you possess that is difficult for others to imitate, allowing your business to thrive and continue generating profit.
- First Principles: Simply put, it's about "getting to the bottom of things," breaking down a complex problem into its most fundamental, irreducible units, and then thinking from that root. For example, when asking "What is a car?", instead of saying "a wheeled carriage," you'd say "a means of transport that can move." From this essence, you can conceive of all sorts of vehicles, not just those with four wheels.
Alright, now let's use the "first principles" approach to dissect the "moat" of these platform "markets."
Forget about fancy terms like "network effects" or "marginal costs"; let's think from the perspective of an ordinary person, focusing on fundamental human nature or behavioral habits.
First Layer: Laziness.
This is the absolute core. Humans are inherently inclined to seek benefits, avoid harm, and prefer convenience.
- As a buyer: Why would I go to your newly opened market with only a few stalls? At the old market, I can find everything – plenty of fresh vegetables, and I can get all my shopping done in one go. If I go to yours, I'd have to buy cabbage there and then run back to the old market for tofu – isn't that just bothering myself? This "bother" is my switching cost. This cost isn't money; it's my time, energy, and uncertainty.
- As a seller: Why would I set up a stall at your market with hardly any customers? At the old market, it's bustling with people; I can shout a few times and make sales. If I go to yours, I might not see a single customer all day – what's the point?
You see, this creates a vicious cycle, but also a virtuous one. The more buyers there are, the more sellers are willing to come; the more sellers there are, the more buyers love to come. Once this cycle starts, it's like a snowball, growing bigger and bigger. Newcomers trying to imitate it would have to attract enough buyers and sellers simultaneously, which is fundamentally difficult. This is the essence of the so-called "network effect," and its root is "human laziness."
Second Layer: Trust.
What's most fundamental in business? It's "trustworthiness."
- When you shop at a market, you're afraid of being scammed, short-changed, or getting stale produce. A mature platform, like Taobao, has established Alipay, a rating system, return policies, customer service intervention... this whole suite of features is built by investing money and time to establish "trust" for you. When you buy things in this market, you feel like there's a "market administrator" looking out for you, and even if problems arise, there's a place to seek recourse.
- What about a new platform? It's a blank slate. Would you dare to spend money on it casually? Is the seller a scammer? What if you pay and they don't ship? This process of building trust from scratch is extremely long and expensive. Trust is a product of time, and it's the hardest thing to replicate quickly.
Third Layer: Habit.
Humans are creatures of habit.
- When you want a ride, do you instinctively open Didi? When you want to watch short videos, do you casually swipe open Douyin? This "instinct" is habit. It has become a natural part of your life, like eating and drinking.
- For a new platform to get you to use it, being "a little bit good" isn't enough. It must be so good that you're willing to "break" old habits and "form" new ones. How difficult is that? Just think about how hard it is to break a bad habit. Unless a new platform offers a revolutionary experience, no one will bother.
Fourth Layer: Data.
This one is a bit more abstract, but also very fundamental.
- When you frequent an old market, the market manager observes: "Oh, Zhang San loves buying tomatoes, and Li Si always buys organic vegetables." Over time, the manager might even guess what you're likely to buy before you arrive, or even recommend new varieties you might like.
- Platforms are the same. Every click, browse, and purchase you make "feeds" data to the platform. The platform uses this data to understand you better, recommending more precise products ("You might like") and more suitable videos ("Next video is even better"). This makes the platform "smarter" and "easier to use."
- A new platform without this data is "dumb"; its recommendations are all over the place, and the user experience naturally suffers. This, again, is a virtuous cycle: More users -> More data -> Smarter platform -> Better user experience -> More users.
So, you see, by "getting to the bottom of things," we've broken down the "moat" of platform companies into several very simple, human-based principles: everyone is lazy (network effect), building trust is hard (trust mechanisms), changing habits is annoying (user stickiness), and the more you use it, the better it understands you (data advantage).
These aren't things that can be solved by a single feature or interface; they are "organic entities" that grow over time through continuous interaction with a massive user base. This is the true moat of a platform, deeply rooted in business logic and human nature, making it difficult to easily overcome.