How to Set Up Utilities and Internet Services at Home?

Relocating to JapanUtilitiesInternet ServicesHome ServicesSetup ProcessEssential Services
Created At: 8/11/2025Updated At: 8/17/2025
Answer (1)

Okay, no problem! It's totally understandable to feel a bit overwhelmed setting these up when you first arrive in Japan. Don't worry, I'll walk you through it step by step. Once you understand the process, it's actually quite simple.

Setting Up Utilities & Internet When Moving? This Guide Has You Covered!

Just got the keys to your new place? After the excitement settles, the top priority is getting your water, electricity, gas, and internet sorted – unless you fancy living like it's the Stone Age! I'll break down each one so you can get everything done efficiently.

Preparation Before Applying

Before you start calling or applying online, gather this information. It will make things much smoother:

  1. New Address (新住所): Include the postal code, apartment building name, and room number. Accuracy is crucial.
  2. Your Name & Contact Info (氏名・連絡先): Have your name ready in Katakana pronunciation. Provide a phone number where you can be reached.
  3. Desired Start Date (利用開始希望日): Usually your move-in date.
  4. Payment Method: Choose between credit card (クレジットカード) or bank account direct debit (口座振替). If you don't have a Japanese bank account yet, you can initially opt for a "payment slip" (振込用紙) to pay at convenience stores. You can switch to direct debit later once settled.

Tip: Often, the apartment management company or landlord will give you a folder when handing over the keys. It usually contains a document titled something like 「入居者様へのお知らせ」 or 「電気・ガス・水道 ご連絡先」, listing recommended utility companies and their contact details. Following those recommendations is a safe bet!

1. Setting Up Electricity (電気)

This is the simplest one and is often activated instantly.

Process:

  1. Find Your Electricity Company: Check the documents from your landlord, or search online for the regional provider (e.g., "Tokyo Electric Power Company (TEPCO)" for Tokyo, "Kansai Electric Power (KEPCO)" for Kansai).
  2. Apply: Apply directly on the power company's website or by phone. Online is usually the most convenient – just fill in the info you prepared.
  3. Activate on Move-In Day: Once you move in, find the circuit breaker panel (usually on a wall near the entrance or hallway). Flip the main switch (アンペアブレーカー) to the ON position. That's it – power on!

Key Points:

  • Apply Early: Complete your application 3-5 days before moving in. While same-day activation might be possible, applying early is safest.
  • Deregulation: Japan's electricity market is deregulated. You can choose from many providers offering potentially cheaper plans. It's fine to start with the default regional provider. Once settled, use comparison sites (like kakaku.com or enechange.jp) to find better deals – you can switch anytime.

2. Setting Up Water (水道)

Similar to electricity and straightforward, but managed by local "Waterworks Bureaus".

Process:

  1. Find Your Waterworks Bureau: Each city/ward manages its own water supply. Search online for "「Your City Name」 + 水道局".
  2. Apply:
    • Online/Phone: Provide your address, name, start date, etc., similar to electricity.
    • Mail: Many apartments have a waterproof card labeled "水道使用開始申込書" (Water Service Start Application) under the kitchen sink. Fill it out and drop it in a mailbox.
  3. Activation on Move-In Day: Once applied, water should flow when you turn on the tap on your start date.

Key Points:

  • Unlike electricity and gas, you usually don't have a choice – it's your local Waterworks Bureau.
  • Water bills are typically issued every two months – remember to pay them.

3. Setting Up Gas (ガス)

This requires the most attention! Due to safety regulations, a technician must visit to activate the service, and you (or an approved representative) MUST be present (立ち会い).

Process:

  1. Confirm Gas Type: Japan has two types: City Gas (都市ガス - Toshi Gas) and Propane/LP Gas (プロパンガス - LP Gas). This is critical as appliances and pipes differ. Your rental contract or property details should specify this. City Gas is generally cheaper.
  2. Contact the Gas Company: Based on your gas type, contact the relevant provider (e.g., "Tokyo Gas" for Tokyo).
  3. Schedule the Technician Visit (立ち会い予約): This is crucial! You must schedule an appointment for a technician to come to your home. You need to be there. They will inspect pipes, appliances (stove, water heater), show you how to use them, and activate the service (takes ~15-20 mins).
  4. Be Home for the Appointment: Ensure you are home during the scheduled time slot. Missing it means rescheduling, which could leave you without hot water – unpleasant, especially in winter!

Key Points:

  • Book VERY Early!: Schedule your gas activation at least one week in advance. During peak moving seasons (March/April), book two weeks ahead to secure a good slot.
  • Mandatory Presence: The "立ち会い" (being present) is legally required. A friend might be allowed to stand in, but you must confirm this with the gas company beforehand.

4. Setting Up Internet (インターネット)

Internet setup can be time-consuming as it may require a technician visit (工事).

Main Types:

  • Fiber Optic (光回線): Fastest and most stable, ideal for long-term stays, gaming, HD streaming. Downside: Requires scheduling installation. Activation can take anywhere from 2 weeks to 1-2 months.
  • Mobile Wi-Fi / Home Router (モバイルWi-Fi / ホームルーター): Pros: No installation needed; plug in the device sent to you and it works quickly. Cons: Speed and signal stability may be inferior to fiber; some plans have data caps.

Process (Fiber Optic Example):

  1. Choose a Provider: Many options exist: NTT FLET'S Hikari, SoftBank Hikari, au Hikari, Docomo Hikari, etc. Bundling with a mobile plan often offers discounts.
  2. Apply Online or at an Electronics Store: Apply via the provider's website or visit large electronics stores like Bic Camera or Yodobashi Camera. They often have dedicated counters, staff to help compare plans, and sometimes cashback deals.
  3. Schedule Installation (工事予約): After applying, the provider will contact you to schedule a technician visit. If your building already has fiber lines, setup might be quick (just configuring inside your unit). If not, it's more complex.
  4. Wait for Installation & Equipment: The technician installs the line. You'll receive a router; follow the instructions to connect it and get online.

Key Points:

  • Internet is a "Long Game": Apply EARLY! Treat it as a top priority once you have your address confirmed.
  • Temporary Solution: While waiting for fiber installation, use a short-term mobile Wi-Fi plan or your phone's hotspot.
  • Ask Neighbors: If possible, ask neighbors which provider they use and about the speed – it's valuable real-world feedback.

Timeline Summary

  • 1-2 Weeks BEFORE Move-In: Apply for GAS and INTERNET IMMEDIATELY! This is critical.
  • 3-5 Days BEFORE Move-In: Apply for Electricity and Water.
  • ON Move-In Day: Flip the circuit breaker for power, turn on the tap for water, and wait for the gas technician.

It might seem complex at first glance, but taking it step by step makes it manageable. Best wishes for a smooth start to your new life in Japan!

Created At: 08-11 12:32:20Updated At: 08-12 02:39:01