If I move to another region or country, can I still use my Starlink equipment?
Certainly, regarding whether Starlink can still be used after moving, I'll break it down for you based on experience, trying to make it as easy to understand as possible.
Core Answer: Yes, but with conditions, and it's usually complicated.
You can think of Starlink's service and equipment as being somewhat similar to a mobile phone SIM card; it has a "home region" or "assigned location."
Scenario One: Moving within the same continent (e.g., from one US state to another, or from France to Germany)
This is the simplest scenario. Starlink offers a service plan called "Regional Roam".
- How to do it: You just need to change your service plan in your account to one that supports "roaming."
- Effect: Once changed, you can pack up your "dish" (antenna) and take it to your new home. As long as the new home is on the same continent (e.g., both in North America, or both in Europe) and has Starlink satellite coverage, it will generally work just by plugging it in.
- Simple analogy: This is like your mobile phone plan having "domestic roaming" enabled, allowing you to use it anywhere in the country.
Scenario Two: Moving across continents (e.g., from the US to Europe, or from Asia to North America)
This becomes complicated. You cannot simply take your current equipment to another continent, plug it in, and expect it to work, even if you have the most expensive global roaming plan.
There are two main reasons:
- National Regulations and Authorization: Each country has its own regulations for satellite communication. The equipment you bought in Country A is approved and authorized by Country A's government for use within Country A. If you take it to Country B, it might not have Country B's "entry permit" or "authorization."
- Service and Account Management: Your Starlink account and service are actually tied to the country/region where you purchased the equipment. Starlink operates as different legal entities in different countries.
So, what's the correct procedure for moving internationally/across continents?
The officially recommended and most reliable method is:
- Cancel Current Account: You need to first log into your account on the Starlink official website and terminate your service in your current country.
- Re-order in the Destination Country: Once you arrive in the new country, you'll need to place a new order on the Starlink official website using a local address and information.
- Purchase New Equipment: In most cases, you will need to purchase a completely new set of Starlink equipment in the new country. Your original equipment cannot be transferred to an account in the new country.
Simply put, your Starlink equipment and account are essentially "locked" to your purchase location. Moving across continents is equivalent to "closing your account and opening a new one."
Before you act, I strongly recommend you:
- Check the map first: Go to the Starlink official website and find their coverage map (https://www.starlink.com/map). Carefully check if your destination is within the service area, whether it's "available" or on a "waitlist."
- Contact Customer Service: Before you move, it's best to submit a "Support Ticket" via your Starlink App or website. Explain your situation to the official customer service, and they will provide you with the most accurate and up-to-date official guidance.
I hope this explanation helps you! Starlink is indeed a great product, but taking it across countries requires some advance planning.