Starlink Equipment Return and Refund Policy

Okay, regarding Starlink's return and refund policy, I'll break it down for you in simple terms.

The Core of Starlink's Return and Refund Policy: 30-Day No-Questions-Asked Trial

You can think of Starlink's policy as a 30-day "second chance."

Simply put: From the day you receive your Starlink equipment (that's the dish and the router), you have a full 30 days to try it out.

Within these 30 days, whether it's because of poor signal, unsatisfactory speed, or you simply don't like it anymore, for any reason at all, you can apply for a full refund.

What's the specific process?

Initiate a Return: You need to start the return process within your Starlink account. Log in to the official website; you can usually find "Cancel Service" or "Return" related options on your account page.
Package the Equipment: This is a crucial step. You need to put all the received items, including the "dish" antenna, stand, router, and all cables, back into their original packaging box, undamaged. Remember, you must use the original packaging box!
Print Shipping Label and Ship: After submitting your request, Starlink will email you a prepaid return shipping label. Print it out, attach it to the box, and take it to the designated courier company (such as DHL, FedEx, etc., as specified on the label). Since the postage is prepaid, you won't need to pay anything when shipping.
Await Refund: Once Starlink receives your returned equipment and confirms it's in good condition, they will issue a full refund for the equipment purchase to the account you originally used for payment. This process may take some time, usually a few weeks.

Several Key Points to Note:

Timeframe: The 30-day period starts from the delivery date, not the order date.
Refund Scope: Primarily, it's a refund for the hardware equipment you purchased. As for your first month's service fee, according to the policy, it's usually refundable as well, so it's essentially a "zero-cost" trial.
What Happens After 30 Days?: Once the 30-day trial period is over, you can no longer apply to return the equipment for a refund. At this point, the equipment fully belongs to you. Of course, you can still cancel the monthly internet service at any time, but the equipment cannot be returned.
Equipment Condition: When returning, ensure the equipment is undamaged and all accessories are included. Otherwise, it might affect your refund.

In Summary:

Feel free to buy and try it out; Starlink gives you a full month to experience it. During this month, it's your "trial version." If you're not satisfied, just pack it up and send it back; your money will be refunded, with no loss to you. If you find it works great, then keep using it.