Payment Process

秀云 蒋
秀云 蒋
Technology policy analyst focusing on space.

Okay, regarding the Starlink payment process, I'll walk you through it. It's actually quite straightforward, similar to how we usually shop online or subscribe to services.

Starlink Payment Process

You can break down the process into two main steps: Initial Equipment Purchase and Subsequent Monthly Service Fees.

1. Initial Equipment Purchase (Hardware + First Month Service Fee)

This is like when you sign up for broadband and first need to buy a modem.

  • Order Placement: You'll need to visit the official Starlink website (starlink.com) and enter your detailed shipping address. The system will check if service is available in your area.

  • Payment: If installation is possible, the website will guide you to make a payment. This amount typically includes three parts:

    • Hardware Fee: This is the cost of the satellite dish (colloquially known as the "dish") and the router. This is a one-time charge.
    • Shipping and Taxes: The postage and relevant taxes for shipping the equipment to your home.
    • First Month's Service Fee: This is the pre-payment for your first month of internet service.

    Payment Method: For this step, you typically need an international credit card, such as Visa or MasterCard. You'll enter your card number, expiry date, and other details, just like regular international online shopping.

2. Subsequent Monthly Service Fees

From the second month onwards, it becomes a subscription model, similar to paying your phone bill or renewing a video streaming membership.

  • Automatic Deduction: Starlink will automatically deduct the current month's service fee on a fixed date each month from the credit card you linked during your initial order. You don't need to manually process the payment every month.
  • Billing Management: You can log into your Starlink account at any time to view your billing history, download invoices, or change the linked credit card. If your credit card is about to expire, remember to update it in your account, otherwise, the payment might fail, and your service could be suspended.

Key Points Summary

  • Payment Channel: The only official channel is the Starlink website. Do not trust any third-party payment or top-up services to avoid scams.
  • Payment Tools: Primarily international credit cards (Visa, MasterCard, etc.). Currently, WeChat Pay, Alipay, or direct bank transfers are not supported.
  • Cost Components: A one-time hardware fee + a fixed monthly service fee.
  • Deduction Mode: Automatic subscription deduction. As long as you don't actively cancel the service, it will continue to be deducted monthly.

The entire process is very straightforward, and the website's guidance is clear. You just need to have a valid credit card ready and follow the steps on the website.